Terms of service

Welcome to Unspoken Secrets. These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to the terms outlined below.

If you do not agree with these terms, please do not use our website.

1. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old or using the website under supervision.
  • You will provide accurate and complete information when placing orders.
  • You will not use the website for unlawful or fraudulent activities.

We reserve the right to refuse service or cancel orders if fraudulent activity is suspected.

2. Products and Usage

Our products, including coffee machines, coffee roasts, and accessories, are intended for personal use.

You agree not to:

  • Misuse products in a way that may cause damage or safety risk.
  • Modify or tamper with products in a way that affects functionality.
  • Use our brand name, logo, or product images for commercial purposes without written permission.

All trademarks, logos, product descriptions, and content on this website are the property of Unspoken Secrets and may not be used without authorization.

3. Pricing and Payments

  • All prices are listed in INR unless otherwise stated.
  • Prices are subject to change without prior notice.
  • The price applicable to your order is the one displayed at checkout.
  • We reserve the right to cancel orders due to pricing errors or stock unavailability.

Payments must be completed through approved payment methods available on our website.

4. Shipping and Delivery

Delivery timelines are estimates and may vary depending on location and courier service conditions.

Unspoken Secrets is not responsible for delays caused by:

  • Courier service disruptions
  • Natural events
  • Government restrictions
  • Circumstances beyond reasonable control

Risk of loss passes to the customer upon successful delivery.

5. Returns and Refunds

All returns and refunds are processed according to our official Return & Refund Policy, available on our website.

By purchasing from us, you agree to the conditions, timelines, and eligibility criteria stated in that policy.

6. Limitation of Liability

We are responsible for delivering products that match the description provided on our website.

Our liability is limited to the purchase price of the product in case of confirmed defects or issues covered under our Return & Refund Policy.

We are not responsible for:

  • Damage caused by improper use
  • Unauthorized modifications
  • External factors after delivery

Nothing in these terms limits rights granted under applicable consumer protection laws.

7. Intellectual Property

All website content including:

  • Logos
  • Product images
  • Brand name
  • Text and graphics

is owned by Unspoken Secrets and may not be reproduced or distributed without permission.

8. Governing Law

These Terms of Service are governed by the laws of Tamil Nadu, India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the appropriate courts in India.

9. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date.

Continued use of the website after changes indicates acceptance of the updated terms.

10. Contact Information

For questions regarding these Terms of Service, please contact:

Business Name: Unspoken Secrets
Email: contact@unspokensecrets.in
Phone: +91 99409 98118
Business Address: Old No.35/2,New No.16/2, MIG Flats, 12th Avenue, Ashok Nagar, Chennai, Tamil Nadu, 600083