Unspoken Secrets: Terms of Service

By engaging with our site and using our products, you agree to the following comprehensive terms and conditions. These Terms of Service are a legally binding agreement between you ("User," "Customer") and Unspoken Secrets ("we," "us," "our"), governing your access to and use of our website, products, and services.

We've designed these terms to ensure a fair and transparent relationship, protecting both your interests and ours, and fostering a secure and enjoyable environment for all our customers. Your continued interaction with our platform signifies your full acceptance and agreement to comply with every aspect of these terms, as they are essential for a harmonious and lawful experience.

User Agreement: Consent and Compliance

Your use of the Unspoken Secrets website and engagement with our products signifies your explicit consent to comply with these terms. By accessing, browsing, making a purchase, or otherwise interacting with our site and products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. This agreement is effective immediately upon your first interaction with our platform. If you do not agree with any part of these terms, you must discontinue your use of our site and services immediately. This consent extends to any future amendments or modifications to these terms, which will be effective upon posting, reinforcing the importance of regular review. Your compliance ensures a seamless and respectful digital environment for our entire brand experience.

Product Usage and Intellectual Property

At Unspoken Secrets, we pride ourselves on the unique quality and branding of our coffee products and merchandise. Our commitment to excellence extends to protecting our brand identity and intellectual property.

Authorized Usage

When you purchase products from Unspoken Secrets, they are intended for personal enjoyment and consumption. You are granted a license to use the products for their intended purpose. This means you can brew, drink, and enjoy our coffee, and use our accessories as designed.

Prohibited Activities: No Resale, Rebranding, or Unauthorized Use

You expressly agree that you will not resell, rebrand, or resort to any other unauthorized usage of our products or brand imagery. This prohibition includes, but is not limited to:

• Reselling: You may not purchase products from Unspoken Secrets with the intent to resell them to third parties, whether for profit or otherwise. This includes reselling on e-commerce platforms, physical stores, or any other distribution channel without explicit written authorization from Unspoken Secrets. Our products are carefully crafted for direct consumer enjoyment, and unauthorized resale can undermine our brand's integrity and market position.

• Rebranding: You may not modify, repackage, or re-label our products in any way that suggests they are manufactured, endorsed, or associated with any entity other than Unspoken Secrets. This includes altering product packaging, applying new logos, or misrepresenting the origin of our coffee or accessories.

• Unauthorized Usage of Brand Imagery: All trademarks, service marks, logos, graphics, and imagery displayed on the Unspoken Secrets website, products, and marketing materials are the property of Unspoken Secrets and the respective product brands. You are strictly prohibited from using, copying, reproducing, distributing, or displaying brand imagery for any purpose without our prior written consent. This includes, but is not limited to, using our logos in advertising, on merchandise, or for any commercial activity that is not directly authorized by us. Unauthorized use constitutes a violation of our intellectual property rights and may result in legal action.

• Reverse Engineering or Modification: You may not attempt to reverse engineer, disassemble, or decompile any of our coffee machines or complex accessories, nor may you modify them in any way that deviates from their original design or intended function without express permission.

• Commercial Exploitation: Using our products or brand elements for any commercial purpose (e.g., in a café without a formal partnership, in advertising campaigns, or for promotional events) without a specific, signed agreement with Unspoken Secrets is strictly forbidden.

Any unauthorized use, rebranding, or resale of our products or brand imagery constitutes a material breach of these Terms of Service. Such actions can significantly damage our brand reputation, intellectual property, and business operations.

Violations

Any violation of these usage terms, particularly concerning the unauthorized resale, rebranding, or misuse of our brand imagery, will warrant applicable consequences as stated in the Terms of Service. Such actions may void any existing product warranty you hold, as unauthorized modifications or distribution can compromise product performance and safety. Furthermore, Unspoken Secrets reserves the right to pursue further action, which may include, but is not limited to, seeking injunctive relief, monetary damages, and the prohibition of further brand interactions. We may also restrict your future access to our website and products. We are committed to protecting our brand and intellectual property with the proper measures.

Limitation of Liability

Your experience with Unspoken Secrets is of paramount importance to us, and we take great care in the quality and delivery of our products. However, it's crucial to understand the limitations of our liability.

Direct vs. Indirect Damages

We are not liable for indirect damages to shipped/delivered products. Our responsibility primarily extends to ensuring that products are free from defects at the time of shipment and are packaged adequately for transit.

Direct damages refer to the immediate and foreseeable harm caused directly by a defect in our product at the time of delivery (e.g., a non-functional coffee machine upon arrival, a visibly damaged bag of coffee). In such cases, our liability does not exceed the product’s cost, as detailed in our Return & Refund Policy for damaged or defective products. This means that if a product is deemed defective or damaged upon receipt, our obligation is limited to providing a replacement, repair, or a refund up to the original purchase price of that specific product.

Indirect damages include, but are not limited to, consequential, incidental, punitive, or special damages. This encompasses losses such as:

• Loss of anticipated profits, revenue, or business opportunities.

• Damage to other equipment or property caused by the use or misuse of our products.

• Costs of substitute goods or services.

• Any indirect harm that arises from the use or inability to use the product after delivery, if not directly attributable to a manufacturing defect present at the time of receipt.

For example, if a coffee machine malfunctions after several months due to user error or improper maintenance, any resulting indirect costs (e.g., cost of coffee wasted, inconvenience) would not fall under our liability beyond the scope of any applicable product warranty for direct defects. Our liability is strictly limited to the purchase price of the specific product that is the subject of the claim.

Force Majeure

Unspoken Secrets shall not be held liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Pricing Policy

We strive to offer competitive pricing for our premium coffee products and accessories. However, market dynamics, supply chain costs, and economic factors can influence product values.

Discretionary Pricing Adjustments

Product pricing is subject to change at the sole discretion of Unspoken Secrets. This means we reserve the right to modify prices for any product or service offered on our website at any time without prior notice. Price changes may occur due to various reasons, including fluctuations in raw material costs (e.g., coffee beans), manufacturing expenses, shipping costs, market demand, promotional offers, or competitive adjustments. Any price changes will be reflected on our website, and the price applicable to your order will be the one displayed at the time of your purchase confirmation. We are not obligated to honor previous prices for future purchases or to offer price adjustments for items purchased before a price reduction.

Governance: Legal Jurisdiction

To ensure clarity and consistency in the application of these terms, this agreement is explicitly governed by a specific legal framework, that of the laws of Tamil Nadu, India. These terms and conditions, and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the State of Tamil Nadu, India, and the applicable federal laws of India. 

By engaging with our site and products, you irrevocably agree that the courts located in India, shall have exclusive jurisdiction to resolve any dispute or claim that arises out of or in connection with these Terms of Service. This ensures a clear legal framework for resolving any disagreements, providing predictability and stability for both parties.

Returns and Refunds

Our commitment to your satisfaction extends to our transparent returns and refund process.

Adherence to Return & Refund Policy

All returns and refund requests will be processed based on our comprehensive Returns and Refund Policy. This policy, available separately on our website, details the specific conditions, timelines, and procedures for returning products and receiving refunds. It covers eligibility criteria for different product types (e.g., coffee machines, perishable roasts, accessories), conditions for product return (e.g., "ideal condition"), and the process for addressing damaged or defective items. By agreeing to these Terms of Service, you also acknowledge and agree to the terms set forth in our Returns and Refund Policy. We encourage you to review that policy thoroughly to understand your rights and our obligations regarding returns and refunds. Adherence to its guidelines ensures a smooth and efficient resolution for any eligible return or refund request.

Policy Amendments: Right to Update

Unspoken Secrets is a dynamic brand, and as we grow and adapt to the evolving market and regulatory landscape, our policies and terms of service may need to be updated.

Discretionary Amendments

Unspoken Secrets reserves the unequivocal right to amend, modify, or update these Terms of Service at its sole discretion at any point. This means we can make changes to any clause, add new terms, or remove existing ones, as deemed necessary for operational efficiency, legal compliance, or enhanced customer service. Such amendments may be prompted by changes in legal requirements, the introduction of new products or services, technological advancements, or shifts in business practices.

Notification and Effective Date

Any changes or modifications will be effective immediately upon being posted on our website. While we may, at our discretion, attempt to notify users of significant changes via email or prominent site notifications, it remains your sole responsibility to review these Terms of Service periodically to stay informed of any updates. Your continued use of the Unspoken Secrets website and products after any such amendments signifies your full acceptance and agreement to be bound by the revised terms. We encourage you to regularly check this page for the latest version of our Terms of Service to ensure you are always aware of your rights and obligations. Our commitment is to ensure these terms remain fair, clear, and reflective of our operational principles.

Unspoken Secrets is committed to providing you with an exceptional experience while maintaining a clear and fair framework for our interactions. Your understanding and adherence to these Terms of Service enable us to continue delivering the finest coffee and service.