Your Privacy; Our Commitment

Transparency and customer trust are at the core of Unspoken Secrets' values. This Privacy Policy outlines how we collect, process, and protect your personal information, ensuring your data is handled with the utmost care and responsibility. We believe in open communication and want you to feel confident about your data privacy when engaging with our brand.

At Unspoken Secrets, we are dedicated to providing you with an exceptional coffee experience, and that extends to how we manage your personal data. We understand the importance of privacy in today's digital world and are committed to safeguarding the information you share with us. Our practices are designed to be transparent, secure, and always in your best interest. We strive to be clear about what data we collect, why we collect it, and how it is used, giving you full clarity over your personal information. This policy serves as our promise to uphold your trust.

Information We Collect

To provide you with our services and enhance your experience, we collect specific types of information. We only gather data that is necessary for the stated purposes and always with your knowledge.

Personal Identifiable Information (PII)

When you interact with our site, particularly when making a purchase or creating an account, we collect Personal Identifiable Information (PII). This includes:

● Your Name: Essential for addressing you personally and fulfilling your orders accurately.

● Email Address: Used for order confirmations, shipping updates, customer service communications, and, with your consent, for marketing and promotional offers.

● Shipping Address: Crucial for delivering your exquisite coffee roasts, machines, and accessories directly to your doorstep.

● Phone Number: Primarily for courier communication regarding deliveries or for our customer service to reach you in case of an urgent query related to your order.

Payment Details

For processing transactions, we collect payment details. This includes information such as your credit/debit card number, expiration date, and security code, or details related to other payment methods like UPI or net banking. It is vital to understand that while we facilitate the collection of this information, these details are processed securely by trusted third-party payment gateways. Unspoken Secrets itself does not store your full payment card details on our servers. This enhances the security of your financial information significantly, as sensitive data never resides directly within our systems. We only receive confirmation of successful payments from our payment partners, allowing us to proceed with your order.

Non-Personal Information and Site Interactions

Beyond PII, we also collect non-personal information related to your site interactions to optimize our services:

● Browser Information: Details about the type of browser you use, your operating system, and language settings help us ensure our website functions correctly across different platforms.

● Usage Data: This includes pages viewed, products searched for, time spent on certain sections, and navigation paths. This aggregate data helps us understand user behavior and improve site layout and content.

● IP Address: Your Internet Protocol (IP) address is collected to help us understand geographical visitor distribution, diagnose server problems, and prevent fraudulent activities.

● Device Information: Information about the device you're using (e.g., mobile, desktop, tablet) allows us to optimize our site's responsiveness and performance for various devices.

How We Use Your Data: Purpose and Transparency

Every piece of data we collect has a specific purpose, primarily focused on enhancing your experience and ensuring the smooth operation of Unspoken Secrets. We believe in absolute transparency on data collected and its usage.

Order Fulfillment and Service Delivery

The primary use of your collected biodata, such as your name, email address, shipping address, and phone number, is for the sole purpose of processing your orders and site interactions. This encompasses:

● Processing Purchases: Ensuring your order is accurately placed, confirmed, and moved through our system.

● Shipping and Delivery: Sharing necessary information with courier partners to ensure your products reach you efficiently.

● Customer Support: Addressing your inquiries, resolving issues, and providing assistance related to your orders or our products.

● Preferences Management: We consolidate information about your coffee preferences through site elements like the Coffee Match Quiz. Your data is used to optimise product recommendations, and curate site browsing, providing you with a personalized experience.

Data Processing with Third-Party Partners

To expedite your orders and provide seamless service, we share select, essential information with trusted third-party partners. This is done with the express purpose of facilitating their services and never for marketing or other unrelated uses by them.

● Payment Gateways: When you make a purchase, your payment details (encrypted and tokenized) are securely transmitted to our payment gateway partners (e.g., Razorpay, Stripe). They process the financial transaction on our behalf. Unspoken Secrets does not store your full credit card details. This division of responsibility ensures a higher level of security for your financial information.

● Shipping Carriers: To ensure your coffee arrives fresh and on time, essential shipping information (name, address, phone number) is shared with our courier partners (e.g., Delhivery, Blue Dart, FedEx). This enables them to deliver your package, send delivery notifications, and handle any transit-related queries. The process for return shipping is conducted in tandem with our courier partners. When a return is initiated, Unspoken Secrets will arrange the pickup with our designated courier. Customers are partly responsible to coordinate with them to ensure proper returns. This involves ensuring the package is ready for pickup, being available at the scheduled pickup time, and securely handing over the item to the courier representative. This cooperative effort helps guarantee a smooth and efficient return process for your eligible items.

Website Optimization and Personalization

Our site may employ Cookies and similar technologies to optimize your shopping and product recommendation experience. Cookies are small data files stored on your device that help us:

● Remember Your Preferences: Such as items in your cart or login status, for a more convenient browsing experience. 

● Analyze Site Performance: Understand which pages are most popular, how visitors navigate our site, and identify areas for improvement.

● Personalized Recommendations: Based on your site browsing history and purchase patterns, we can suggest products you might genuinely enjoy, making your shopping journey more relevant.

We may also send session information to analytics tools such as Shopify Analytics, with the express purpose of journey optimization. This data is anonymized and aggregated where possible, helping us understand overall site trends rather than individual user behavior, ultimately leading to a more streamlined and intuitive online experience for all.

Never Selling Your Data

We want to unequivocally state: We never sell your data, or collect it without your knowledge. Your trust is paramount to us. The data we collect is used solely for the purposes outlined in this policy and to serve you better. We do not engage in practices that involve selling or renting your personal information to third parties for their independent marketing purposes.

Your Rights and Control Over Your Data

Unspoken Secrets believes you should have full control over your personal information.

● Right to Access and Edit: You have the right to request access to the personal information we hold about you. You can also edit or withdraw your information from our site at any point by logging into your account or contacting our customer support team. We are committed to helping you keep your data accurate and up-to-date.

● Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

● Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Data Security: Our Priority

We employ industry-standard data protection measures to safeguard your data. This includes:

● Encryption: Using Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.

● Access Controls: Limiting access to your personal information to only those employees, agents, contractors, and other third parties who have a business need to know.

● Regular Audits: Continuously reviewing our security practices and systems to identify and address potential vulnerabilities.

● Compliance: Adhering to relevant data protection laws and regulations.

Legal Jurisdiction

Unspoken Secrets is operated from India. This Privacy Policy and all related data processing activities are governed by and construed in accordance with the laws of the State of Tamil Nadu, India, and the applicable laws of India. By using our services, you consent to the jurisdiction of the courts in Tamil Nadu for any disputes arising out of or relating to this Privacy Policy. We are committed to complying with all relevant Indian data protection laws to ensure your privacy is protected under Indian legal frameworks.

Policy Amendments

These policies are subject to change. We urge you to stay updated with the latest policies from time to time. Unspoken Secrets reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We recommend reviewing this policy periodically to ensure you are aware of how we are protecting your information. Your continued use of our site and services after any such modifications constitutes your acknowledgment and acceptance of the updated policy.

Unspoken Secrets is committed to fostering a transparent and trustworthy relationship with our customers. Your delightful coffee journey, paired with absolute peace of mind regarding your privacy, remains our highest priority.